Webmail, though not perfect, is very useful:
- as your primary mail client
- as a secondary mail client
- when you are traveling
- in the case of problems with your regular PC
Webmail is just an IMAP mail client. As such, it will expose the the very same folders and messages as your desktop IMAP mail client (if you use one) because your e-mail folders and messages are stored on our server instead of your local PC.
If you want to use the IMAP protocol on your regular desktop PC, we recommend using webmail or the free Thunderbird (http://www.mozilla.com) mail client, though the newest versions of Outlook and other mail clients can also be used.
Our new webmail is easy to use and very capable. It works right from the start, but you may want to configure a couple of things.
Edit your preferences
- Log into Webmail
- Click Mail Preferences in the menu on the left
- Click the drop box for Configuration category:
Each of these will give you different options. Try them out and set to your personal preferences.
If you feel that you have not received an email that you expected it may be in your spam folder. Our system is set to protect our customers and to avoid unnecessary use of our resources. Email is determined to be spam on a point system. Where it cam from, what it contains, format of subject or message can all add points.
We have set our filter to refuse any message that scores over 10 points. That is VERY obvious spam. Those will never be delivered. Messages that score less than 10 but more than 5 will be delivered to your spam folder.
If genuine email is in your spam folder you can set your account to receive email from that person. Open the email in your spam folder and click the "Allow Sender" button. This will white list the email address that mail came from to allow it into your Inbox bypassing the spam filter. If you click the Deny Sender button it will black list that email address and you will no longer receive email from that sender even in your spam folder.
Go here for more detailed explanation of your spam setting options.
The standard mailbox size has been increased to 250MB.
Maximum Message Size
The maximum individual message size including attachments is 10MB. However, large messages cause awkward delays when sending...be patient, it's just the nature of using a web browser in this manner.
We regularly back up e-mail data. If you use the IMAP protocol and leave your message store on our server, it is backed up. If you use a POP email client they are typically set by default to download email from our server to your client PC then delete from our server.
At that point you are responsible for your own email data. If you have set your POP client to leave your email on the server we still back it up. We just charge to do a restore from backup. It's fast and easy.
Message Store Restore from Backup $49.95 per restore
Additional Disk Space $1.95 per month per additional 50MB
Thank you for your support and we hope you enjoy the new SonoraMail webmail.
Introduction to Antispam Practices
Go here after reading this page.
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